Privacy Policy

When you contact LIVENSA or submit a project enquiry, you may provide information such as your name, email address, phone number, location, project scope and any details you choose to share about your home or project.

Our website may also receive limited technical information that is normally provided by your browser or hosting environment, such as device, browser and request information required to operate and secure the website.

We use the information you provide to respond to enquiries, understand your project requirements, arrange consultations, communicate about our services and maintain relevant business records.

We do not sell your personal information or use it for unrelated third-party marketing.

The enquiry form can prepare a message for WhatsApp. When you choose to continue through WhatsApp, the information included in that message is handled by WhatsApp in accordance with its own privacy terms. LIVENSA may retain the resulting conversation as part of normal enquiry and project communication records.

We may use service providers that are reasonably necessary to operate the website, hosting, email or communications. Such providers may process limited information only as required to provide those services.

The website may use essential technical storage or similar technologies where necessary for security, performance and normal website operation. If additional analytics or advertising technologies are introduced in the future, this policy will be updated as appropriate.

We retain enquiry and project information only for as long as reasonably necessary for communication, project administration, legal, accounting or legitimate business purposes. Information that is no longer required may be deleted or anonymised where appropriate.

We take reasonable organisational and technical measures to protect information against unauthorised access, loss, misuse or disclosure. No internet-based system can be guaranteed to be completely secure, but we aim to use appropriate safeguards for the nature of the information we handle.

You may contact us to ask about personal information you have shared with LIVENSA, request a correction, or request deletion where applicable and subject to any legal or business-record obligations that require us to retain certain information.

LIVENSA's website and interior design services are not directed at children, and we do not knowingly seek to collect personal information from children through this website.

We may update this Privacy Policy when our website, services or legal requirements change. The latest version will always be published on this page.